Our website address is: https://jewellerybooking.com/
we strive to ensure that our customers have a smooth and satisfying shopping experience. This Refund & Cancellation Policy outlines the conditions under which cancellations, returns, and refunds are processed for jewellery bookings and purchases made through our platform.
Customers may cancel an order within 24 hours of placing it, provided the order has not yet been dispatched.
Orders for customized, engraved, or made-to-order jewellery cannot be cancelled once the production process has started.
To cancel an order, please contact our customer support team via email or phone with your order details.
The product is defective or damaged on delivery.
The wrong product was delivered.
The order was cancelled within the eligible time frame.
Customized, engraved, or personalized jewellery.
Products purchased on clearance or final sale.
Refunds will be processed to the original payment method (credit/debit card, UPI, net banking, etc.).
Refunds may take 5–7 business days to reflect, depending on your bank/payment provider.
Exchanges are allowed only in case of size issues or product defects, subject to inspection and approval.
Products must be returned in unused, original condition with all tags, certificates, and packaging intact.
Customers are responsible for securely packing and shipping the product back to us.
Product unavailability.
Errors in pricing or product details.
Payment authorization issues.
Contact our customer support team within 48 hours of delivery.
Provide order details, images of the product (if damaged/incorrect).
Our team will review and guide you through the return/refund process.
Email: jewellerybooking@gmail.com
Phone: 9995202011
Address:3rd Floor, Selex Mall, Anjangady, East Fort, Pallikkulam, Thrissur
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